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Privacy Policy

XCVI, LLC values its customers and respects your privacy. We are committed to maintaining and using this information you share with us responsibly. Accordingly, we have adopted the following Privacy Policy that explains how we use the information.

  • Scope of XCVI Privacy Policy?
  • What information does XCVI collect myself?
  • How does XCVI use my information?
  • What are my California Privacy Rights?
  • Does XCVI share my information?
  • How do I know XCVI is protecting my personal information and it is secure?
  • What is “phishing”?
  • What are third-party sites?
  • XCVI e-mail marketing communication?
  • How do I change my information?
  • How do I remove my information from XCVI?
  • How does XCVI protect children?
  • How do I access my online account and what happens if I lose my password?
  • How does XCVI use cookies?
  • How does XCVI use pixel tags?
  • What is the Privacy Policy update?
  • How do I contact XCVI?


WHAT IS THE SCOPE OF PRIVACY POLICY?

This Privacy Policy applies to personally identifiable information that XCVI collects through XCVI’s website only when you use XCVI’s services. The XCVI Privacy Policy does not apply to practices of companies whose websites may be linked to ours. For access to the Privacy Policies of such linked websites, please refer to the information provided by such websites at their home pages.


WHAT INFORMATION DOES XCVI COLLECT ABOUT MYSELF?

Any personal information you provide to XCVI is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log In, place an order, opt-in to receive our emails, shop online or join our social networking sites. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information.

We also collect information from third-party sources, including social media and other websites that display authorized XCVI branding. For example, if you post a comment on our Facebook page or send us a message on Twitter, we may collect that information as described in this Privacy Policy. We also may collect information about you from commercially available sources (such as data aggregators and public databases). Please note that we may combine this information with other information that we collect about you and use it as described here.


HOW DOES XCVI USE MY INFORMATION?

XCVI uses the information you provide to customize advertising and content that we present to you, to contact you concerning specials and new products and to enhance our product offerings. We also use your information to process and fulfill your orders, including sending you emails to confirm your order status and shipment. We use your information to help us learn more about your shopping preferences. Additionally, we use your information to help us address problems with and improve our site design, products and services. Lastly, we use your information to contact you if necessary about any concerns you may have with the XCVI brand.

The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information may also be shared with other third-party marketers to bring you offers of interest. These third parties may share your information with others and may use this information for their own interest-based advertising and commercial purposes.

You always have the choice not to receive e-mail marketing information. And you have the right to ask in writing not to receive direct marketing material from us. You can email us at customerservice@xcvi.com with a request to be "opted out" from our communications. Once properly notified by you, we will take steps to stop using your information in this way. Please allow us a reasonable period of time in order to satisfy your request. You are entitled to information about our practices regarding what information we share with third parties. If at any time we begin selling Personal Information, we will update this Policy. You also have the right to request access to and deletion of certain Personal Information (whether collected online or offline), to know whether Personal Information is shared, and to “opt” out of the sale of Personal Information to third parties for their direct marketing purposes. Please tell us your preference by contacting us as indicated in the "How to Contact Us" section of this Policy.


WHAT ARE MY CALIFORNIA PRIVACY RIGHTS?

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e- mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties.

To request the above information, please e-mail us at: info@xcvi.com and reference California Disclosure Information. We will respond to such written requests within thirty (30) days following receipt of the e-mail as stated above. If we receive your request from a different e-mail not matching your subscription account, we will respond within a reasonable period of time, not exceeding one hundred-fifty (150) days from the date received. Please note that we are only required to respond to each customer once per calendar year.


DOES XCVI SHARE MY INFORMATION?

XCVI will not sell or rent your personally identifiable information to any third party except when:

  • You have been given an opportunity to "opt out" of sharing the information and have declined to exercise that right within the time period provided; and/or
  • XCVI may disclose your personal information to third parties if we believe disclosure is appropriate to comply with law, regulation, legal process or government request; enforce the terms of any of our policies; or protect the rights, property or safety of XCVI, our employees, staff, executives, officers or our clients. This may include assistance in fraud protection, respond to subpoenas, court orders, investigations, or other legal process requiring such disclosure.
  • The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.


HOW DO I KNOW XCVI IS PROTECTING MY PERSONAL INFORMATION AND IT IS SECURE?

XCVI employs reasonable measures to maintain all personally identifiable information provided by you on computer servers in a controlled and secured environment in an effort to hinder unauthorized access, loss, alteration, use or disclosure of such information. XCVI utilizes Secure Socket Layer (“SSL”) encryption technology and firewall network protection to protect personally identifiable information that is transmitted to XCVI’s e-commerce websites.

You will be able to tell that you are on a secure mode on the checkout page by the following:

  • The "http" in the web address will be replaced by "https"

Some versions of browsers and some firewalls don’t permit communication through secure servers like the ones we use to process orders at XCVI.com. If you cannot access the secure server for any reason, you can place order by calling 1-855-928-4188.

We use reasonable measures to limit the disclosure of the data you provide to us only to certain staff within XCVI and its affiliates (i.e. staff whose job it is to process your inquiries and survey answers or otherwise to administer XCVI’s website, and those staff involved in the provision of XCVI services and products which may be of interest to you) and to require that they process the data only for the purposes identified in this Privacy Policy. To protect XCVI’s customers from fraudulent transactions on XCVI’s e-commerce websites, all orders are subject to review and verification. As part of the verification process, an order may be temporarily placed on hold in order to verify credit card billing information, which may include contacting the credit card holder.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.


HOW DOES XCVI PROTECT CHILDREN?

XCVI as a general rule does not permit children under the age of thirteen (13) to register to use the websites. In the event that we have collected personal information from a child under the age of thirteen (13) without verification of parental consent, we will delete the information as soon as possible. XCVI does not sell products for purchase by children.


WHAT IS “PHISHING”?

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.


WHAT ARE THIRD-PARTY SITES?

XCVI works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When XCVI allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.

We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. You have the right to opt-out of this activity. To opt-out, please click here for complete contact information.


WHAT IS XCVI E-MAIL MARKETING COMMUNICATION?

XCVI will send e-mail marketing communication about new products and offers. If you do not wish to receive the emails, you may “opt-out” at any time. To “opt-out” send a request to remove your e-mail from XCVI; See below “How do I remove my information from XCVI,” for more information.


HOW DO I CHANGE MY INFORMATION?

You can review and change certain personal information related to your online account (such as your name and contact information). To access your information on the XCVI website, simply sign in to your account and use your password, and you will be able to edit your personal information in your account profile.


HOW DO I REMOVE MY INFORMATION FROM XCVI?

If you no longer want to receive information from XCVI please contact us and we will process your request. You will need to send us the following information:

  • Your name
  • Your e-mail
  • Your postal mail address where you receive information from XCVI
  • Indicate “Do not contact me by e-mail or mail” or "Delete my personal information"

Mail, email or phone your request to:

  • 1-855-928-4188
  • customerservice@xcvi.com
  • XCVI Customer Service
    ATTN: Service Manager
    15236 Burbank Blvd
    Sherman Oaks, CA 91411

Your request may take up to ten (10) business days to process, and you may receive e-mail or postal mail in the meantime. Your removal request, along with your name and address, will be stored in a "do not contact" file to ensure that we can honor your request. Please note that if you make subsequent purchases from our website, we will confirm your order by e-mail, and we may need to contact you by phone, e-mail, or postal mail with other questions regarding your order.


HOW DO I ACCESS MY ONLINE ACCOUNT AND WHAT HAPPENS IF I LOSE MY PASSWORD?

When setting up an online account on our website, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page.

If you forget your password, a new password will be assigned to you and will be e-mailed to your e-mail address. We will not give passwords out over the phone, nor will we e-mail them to a different address than the one used to register.

Your address book, located in the "my account" page of each website, is your personal storage space. We do not use the information in your address book to send e-mail promotions by mail.


HOW DOES XCVI USE COOKIES?

Our website use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies do not contain your name, address or any financial information.

For example, we may use cookies to enable you to use certain website features, and allows you to remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by a scrip or loyalty program to which you have authorized us to provide your personal information.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies; however, you will not be able to access your account information or make purchases on our websites.

This website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email or SMS.


HOW DOES XCVI USE PIXEL TAGS?

We use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our websites and in our emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.

 

WHAT IS THE PRIVACY POLICY UPDATE?

XCVI may make modifications or amendments to this policy from time to time. In the event that such changes alter the way in which XCVI gathers, processes, uses or discloses your personally identifiable information, XCVI will post such changes on our website.

 

HOW DO I CONTACT XCVI?

Mail, e-mail or phone XCVI. Click here for complete contact information.